phjoi Privacy Policy

1. Data Controller

phjoi ("we," "us," or "our") is the data controller responsible for the personal information collected through the phjoi platform, including the website at phjoi.com and any associated mobile applications or services. As data controller, phjoi determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (RA 10173) and all applicable regulations issued by the National Privacy Commission.

If you have any questions or concerns about how phjoi handles your personal data, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

phjoi collects personal information that is necessary to provide you with a safe, secure, and compliant gaming experience. The categories of information we collect include:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification details collected during account registration and identity verification.
• Contact Data: Email address, mobile number, and residential address in the Philippines (e.g., in Metro Manila, Cebu, Davao, or other regions).
• Financial Data: Payment method details (GCash account number, PayMaya account, BPI, BDO, or Metrobank account information), transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, bonus history, and gaming activity records.
• Technical Data: IP address, device type, browser type and version, operating system, and session logs collected automatically when you access the phjoi platform.
• Usage Data: Information about how you interact with phjoi, including pages visited, games played, session duration, and click-stream data.
• Communications Data: Records of your correspondence with phjoi support, including live chat transcripts and email exchanges.

We collect this information directly from you during registration and account use, automatically through cookies and similar tracking technologies, and from third-party identity verification and payment processing partners where necessary.

3. How We Use Your Data

phjoi processes your personal data on the following legal bases and for the following purposes:

• Contract Performance: To create and manage your phjoi account, process deposits and withdrawals, provide access to games, and deliver customer support.
• Legal Obligation: To verify your identity and age (21+ requirement), comply with anti-money laundering (AML) regulations, respond to regulatory inquiries, and maintain records required by PAGCOR and other applicable authorities.
• Legitimate Interests: To detect and prevent fraud, protect the security and integrity of the phjoi platform, analyze usage patterns to improve our services, and conduct responsible gaming monitoring.
• Consent: To send you marketing communications about phjoi promotions, new games, and special offers, where you have opted in to receive such communications.

phjoi does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.

4. Sharing Your Data

phjoi does not sell your personal information. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your financial transactions. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC (Know Your Customer) service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulation.
• Technology Partners: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by phjoi, subject to professional confidentiality obligations.

Any third party that receives your personal data from phjoi is required to implement appropriate technical and organizational security measures and to process your data only for the specified purpose.

5. Data Retention

phjoi retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data collected via cookies is retained for periods specified in our Cookie Policy, typically ranging from session-only to a maximum of 24 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

6. Security Measures

phjoi implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and phjoi servers.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular penetration testing and vulnerability assessments conducted by independent security firms.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Incident response procedures to detect, contain, and notify affected players of any data breach in accordance with NPC notification requirements.

While phjoi takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phjoi login credentials and for notifying us immediately if you suspect unauthorized access to your account.

7. Cookies & Tracking Technologies

phjoi uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, analyze usage, and deliver relevant content. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the platform to function. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how players use phjoi to help us improve the platform.
• Functional Cookies: Remember your preferences such as language settings and game history.
• Analytics Cookies: Used to understand aggregate usage patterns and improve the phjoi experience.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the phjoi platform.

8. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phjoi:

• Right to be Informed: The right to know what personal data phjoi collects and how it is used.
• Right of Access: The right to request a copy of the personal data phjoi holds about you.
• Right to Rectification: The right to correct inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission if you believe your data rights have been violated.

To exercise any of these rights, please contact phjoi at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Minors

phjoi strictly prohibits the use of its platform by individuals under the age of 21 years. We do not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account and delete the data in question. If you believe a minor has registered on phjoi, please notify us at [email protected].

10. Changes to This Policy

phjoi may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered players via email or an in-platform notification at least 14 days before the changes take effect. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Your continued use of phjoi following the effective date of any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or phjoi's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the phjoi platform
• Support Hours: 8:00 AM – 10:00 PM PST

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data privacy concern.